COMPANY NAME:IBM
Job Description
Joining Location- Bangalore / Hyderabad
Designation: -IT Help Desk - Service Desk Delivery (SDD)
Job Description :
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor's Degree/ Diploma/ Fresher"s/ Experienced
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Venue Details:-
Weekdays on 19th, 20th, 21st, 22nd November 2013
Timings:- 12pm to 4pm
Bangalore :
IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071
Or
IBM India Private Linited, G1, Manyatta Tech Park, Hebbal, Outer Ring Road, Nagwara, Bangalore
Or
Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081
On Saturday 23rd November 2013
Timings - 10am to 1pm
IBM India Private Limited, SA 1, Opp to Jal Bhavan, Banerghatta Road, Bangalore
Or
Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Updated Resume
Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original
Regards,
Joining Location- Bangalore / Hyderabad
Designation: -IT Help Desk - Service Desk Delivery (SDD)
Job Description :
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor's Degree/ Diploma/ Fresher"s/ Experienced
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Venue Details:-
Weekdays on 19th, 20th, 21st, 22nd November 2013
Timings:- 12pm to 4pm
Bangalore :
IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071
Or
IBM India Private Linited, G1, Manyatta Tech Park, Hebbal, Outer Ring Road, Nagwara, Bangalore
Or
Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081
On Saturday 23rd November 2013
Timings - 10am to 1pm
IBM India Private Limited, SA 1, Opp to Jal Bhavan, Banerghatta Road, Bangalore
Or
Hyderabad: IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Updated Resume
Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original
Regards,
